Returns & Exchanges

At Portugalia Marketplace, we strive to ensure your authentic Portuguese culinary experience is perfect; however, due to the perishable nature of food items, returns are handled with specific care to ensure safety and quality.

1

Review Eligibility

Verify that your items are non-perishable and unopened; please note that fresh cheeses, meats, and frozen goods cannot be returned for safety reasons.

2

Contact Support

Email our customer service team within 14 days of delivery with your order number and photos of any damaged or incorrect items to initiate a claim.

3

Prepare Your Package

Securely pack the eligible non-perishable items in their original packaging, ensuring the invoice is included to facilitate a faster processing time.

4

Receive Refund or Credit

Once our warehouse inspects the returned goods, we will issue a refund to your original payment method or provide store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing